Privacy Policy

We may collect the following types of information:

Personal Information

• Name, email address, phone number, and mailing address
• Date of birth and demographic information
• Insurance information and financial details for billing purposes
• Emergency contact information

Protected Health Information (PHI)

• Medical history, treatment records, and clinical assessments
• Substance use history and mental health information
• Diagnoses, treatment plans, and progress notes
• Laboratory results and medication information

Website Usage Information

Our website does not use third-party analytics or tracking services. We do not actively collect browsing behavior, IP addresses, or device identifiers. The only website data stored is your cookie consent preference, which is kept locally on your device and is not transmitted to us or any third party.

We use the information we collect for the following purposes:

• To provide, manage, and improve our addiction treatment services
• To process insurance verification and manage billing
• To communicate with you about your treatment, appointments, and aftercare
• To respond to your inquiries, requests, and contact form submissions
• To comply with legal and regulatory requirements, including HIPAA and state licensing regulations
• To improve our website, services, and user experience
• To send relevant information about our programs, with your consent

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only in the following circumstances:

• Treatment purposes: To healthcare providers involved in your care, with your written authorization
• Payment: To insurance companies and billing entities to process claims
• Legal requirements: When required by law, court order, or government investigation
• Emergency situations: To prevent or lessen a serious and imminent threat to health or safety
• Service providers: To trusted third-party vendors who assist in operating our website and services, subject to confidentiality agreements

As a substance abuse treatment provider, Trust SoCal is subject to the Health Insurance Portability and Accountability Act (HIPAA) and the federal regulations governing the Confidentiality of Substance Use Disorder Patient Records under 42 CFR Part 2.

We maintain a separate Notice of Privacy Practices that provides detailed information about how we may use and disclose your protected health information. This notice is provided to all clients upon admission and is available upon request.

Our website uses only essential cookies required for the site to function properly, such as remembering your cookie consent preference. We do not use third-party analytics, advertising, or tracking cookies.

• Essential cookies: Required for the website to function properly (e.g., cookie consent preference)

We do not use Google Analytics, Meta Pixel, or any other third-party tracking technologies. No website usage data is shared with third parties. We do not use cookies to collect protected health information.

We implement robust administrative, technical, and physical safeguards to protect your personal and health information, including:

• SSL/TLS encryption for all data transmitted through our website
• Encrypted storage of electronic health records and personal data
• Access controls limiting data access to authorized personnel only
• Regular security assessments and staff training on privacy practices
• Physical security measures for paper records and on-site systems

While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest reasonable standard of data protection.

Under HIPAA, 42 CFR Part 2, and applicable state laws, you have the right to:

• Access and obtain a copy of your health records
• Request corrections to inaccurate information in your records
• Request restrictions on certain uses and disclosures of your information
• Receive an accounting of disclosures of your health information
• Revoke your authorization for disclosure at any time (in writing)
• File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated
• Request that we communicate with you through alternative means or at alternative locations

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to request deletion of personal information not covered by HIPAA exemptions, and the right to opt out of the sale or sharing of personal information.

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to file a complaint, please contact our Privacy Officer:

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, by visiting www.hhs.gov/ocr/complaints.